CoolAffs

I am submitting this complaint regarding the affiliate program of CoolAffs and the removal of CPA commissions generated during a completed test campaign in January 2026.
Before launching the campaign, we agreed on a test of 10 FTDs from Portugal under a CPA structure. No specific KPIs, retention targets, wagering requirements, or behavioral thresholds were communicated to me beyond delivering legitimate first-time depositors.
In January 2026, I delivered 9 FTDs from Portugal, generating a total CPA amount of €810, which was visible in the affiliate dashboard during the reporting period.
Throughout the entire test period, no concerns were raised regarding traffic quality, source, or compliance. The registrations were completed normally from Portugal without restrictions.
After the end of the reporting period, during the internal monthly review process, the CPA commissions were removed based on allegations of incentivized traffic, VPN usage, and non-genuine player behavior.
It is important to clarify:
The players registered normally without VPN. Registration in Portugal was functioning.
VPN was only used in certain cases to access specific games that were not visible to Portuguese users. This matter had been previously discussed with the affiliate manager, who indicated that such use would not be considered an issue. I have documented proof of this communication.
At no point during the test was I informed that traffic from Portugal was restricted or that the use of VPN for game visibility would be considered a violation. No warning was issued before the commissions were removed.
I invested real advertising budget to generate this traffic and have full documentation of the campaign and tracking.
The removal occurred only after the month concluded, under the company’s discretionary review process.
I am submitting this complaint seeking a fair review of the case and payment according to the agreed test terms

After the first month of our partnership, during which we achieved excellent results and received full payment, the problems began. Excuses started coming, such as analyzing traffic, etc. We brought in clients who continued making deposits. After investing over R$3,000 in marketing campaigns, they simply withdrew the remaining balance (R$1,080) without a plausible justification. They continue to receive new clients as a result of our campaigns and are not paying us. Apparently, and based on the feedback we've received, the casino they promote (Corgibet) is the same: it doesn't pay players when they win. If you don't want to work for free or lose your money, stay away from this casino and this company.